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Soft Skills for Leaders with Lisa Evans

Feb 28, 2022

Empathy is often misunderstood in the business world, but it is a powerful strategy that develops effective leadership. Empathy begins with having a shared understanding.  In this episode of the Business Chat Podcast, I have a fascinating chat with Daniel Murray about leading performance by using empathy. 

It’s no secret that there’s a shortage of empathy in business organisations. The main reason behind this is that organisations have become more complex over the years, and what’s disappointing is that we don’t take the first step towards empathy, we make assumptions and then move on. 

Demonstrating empathy in business allows for effective and highly engaged teams to flourish. 

Time Stamps:

  • Why is there a short supply of empathy in organisations? (01:30)
  • The difference between compassion and empathy (10:43)
  • Empathy in a business context (12:30)
  • Why we need to invest in shared understanding (14:05)
  • How to train empathy through perspective-taking (16:10)
  • Advantages of being empathetic coaches and leaders (18:58)
  • Three simple elements towards developing empathy (20:35)
  • The empathy process (22:35)
  • How to get used to uncomfortable change (28:12)

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Connect With Daniel Murray 
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For full show notes visit: